Vanguard is a human-led AI customer service operating system that helps teams classify cases, improve replies, control escalations, protect CSAT, and convert frontline cases into operational intelligence.
The Vanguard suite
Every Vanguard output helps you resolve the case, clarify the next step, restore trust, protect the brand, or surface operational learning.
Classify intent, urgency, missing info and risk in seconds — every case enters the queue triaged.
Draft customer-facing replies with tone, empathy, clarity and no-overpromise checks built in.
A disciplined second opinion on when to escalate, with reason, evidence and internal handover note.
Audit any reply for tone issues, weak points, CSAT exposure and produce an improved version.
Turn frontline cases into recurring patterns, process gaps, training needs and policy signals.
Built for the whole CS org
Screen agent candidates against real anonymised cases.
Ramp new agents on Vanguard outputs instead of folklore.
Replace gut-feel QA with a structured CSAT shield.
Coach against weak points, not against tickets.
Daily escalation discipline and reply quality control.
Convert frontline noise into a backlog of improvements.
Human-led. Safety first.
Every Vanguard output is a recommendation. It must be reviewed by an authorised professional before use. We do not expose system prompts to the frontend. AI prompts are stored server-side only.
Server-side intelligence layer
Prompts and reasoning never reach the browser.
Delete-on-demand
Users can delete any case from history at any time.
No personal data warning
Every input area warns against pasting personal or confidential data.
Anonymisation placeholder
Architecture is ready for an anonymisation layer.
Beta pricing
Free Beta, Starter Operator, Pro Operator, Team Pilot, and an Enterprise / API tier. Upgrade only when your team needs more capacity.
Made with Emergent